Shipping policy
Introduction:
Welcome to Prime Mart! Our commitment is to bring joy and satisfaction to your shopping experience. This Shipping Policy outlines the terms and conditions under which we deliver our products to you, our valued customer.
Shipping Providers and Methods:
- We primarily use Shopify and AUTODS fulfillment services to ensure a smooth and efficient delivery process. We offer various shipping options, such as standardized, expedited, and express shipping. The methods may vary depending on your location and costs are calculated at checkout. Our shipping policy is designed to provide transparency and clarity about our shipping practices.
Processing Time
Orders are processed within 3-7 business days excluding weekends and holidays.. Processing time includes checking, packing, and sending your orders to the detailed address provided by the customer. After processing, items are handed over to our shipping partners. Customizable products may sometimes require additional time for processing.
Shipping Regions and Delivery Times
- International Shipping: We offer international shipping to selected countries. Please note that additional customs fees, taxes, or duties may apply, and are these charges are the responsibility of the customer. Also, we do not ship to Post Offices (P.O.Boxes or APO/FPO addresses). Delivery times varies depending on the shipping method chosen and your location. Estimated delivery times will be provided during checkout.
- United States: Standard delivery times are 3-7 business days after order processing.
- Canada: Expect delivery within 7-14 business days from order processing.
- United Kingdom: Delivery times are approximately 7-14 business days post-order processing.
- Australia and Neighboring Countries: Shipping times vary, but orders are typically delivered within 7-21 business days.
Shipping Rates
Shipping rates for your order are calculated based on the total weight and the chosen shipping method. The applicable charges will be displayed at checkout.
United States 🇺🇸
• Free Standard Shipping for orders weighing 5 lbs (2.27 kg) or less
• For orders weighing over 5 lbs, a flat rate of $4.99 applies per additional 5 lbs
Canada 🇨🇦
• Flat Rate Shipping of $9.99 for orders up to 5 lbs (2.27 kg)
• For orders over 5 lbs, an additional $3.00 per extra 5 lbs will be charged
United Kingdom 🇬🇧
• Free Shipping for orders up to 7 lbs (3.18 kg)
• For orders weighing above 7 lbs, a shipping fee of $6.99 plus $2.50 per additional 5 lbs applies
Australia & Neighboring Countries 🌏
• Free Shipping on orders up to 10 lbs (4.54 kg)
• For orders above 10 lbs, shipping costs are $12.99 plus $4.00 per additional 5 lbs
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package in real time on our website.
Customs, Duties, and Taxes
Prime Mart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Policy Updates
Our Shipping Policy is subject to change without notice. We recommend visiting our website regularly to stay informed about any updates.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at contact@prime-mart.com
Conclusion
At Prime Mart, we strive to ensure a seamless and satisfactory shopping experience, and by placing an order with us, you agree to be bound by our shipping policy.
Thank you for choosing us for your lifestyle needs!